How to Improve Dry Eye Treatment Compliance: 4 Proven Strategies That Actually Work
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One of the biggest challenges in dry eye care is not diagnosis. It is getting patients to actually follow their treatment plan.
After hundreds of hours testing different communication approaches in my own clinic, I have found that small changes in how we talk about dry eye disease can make a huge difference in patient compliance and long-term outcomes.
Here are four strategies that have consistently improved patient adoption and success in dry eye management.
1. Use the word “concern” to create engagement
Language can change everything.
When you say, “I have concerns with what I’m seeing” or “I’m concerned about your eyes,” patients are more likely to pay attention. The word concern conveys seriousness without creating fear. It keeps them engaged and helps them understand that dry eye is not just discomfort, but a condition that requires care and consistency.
2. Use analogies to make eyelid hygiene relatable
Dry eye and meibomian gland dysfunction are complex topics for most patients. Using analogies helps bridge the gap between science and understanding.
I like to compare eyelid hygiene to dental hygiene.
I’ll often say:
“Just like you brush your teeth every day, I want you to wash your eyelids every day. Keep your eyelid cleanser next to your toothbrush and clean your lids every time you brush.”
This technique, called habit stacking, helps patients build dry eye care into their daily routine. It creates visual and behavioral cues that turn eyelid hygiene into a simple, repeatable habit.
3. Hand patients the dry eye products you recommend
This small action has had one of the biggest impacts on my practice. When I physically hand patients their dry eye kit in the exam room, my compliance rate jumps to 94 percent.
Putting the products directly in their hands helps them feel confident and ready to start. It eliminates confusion about what to buy later and connects the recommendation to an immediate action.
Instead of sending patients out with a list, hand them the tools they need to begin their dry eye treatment routine right away.
4. Keep your recommendations simple and clear
When it comes to patient education for dry eye disease, less is often more. Avoid overloading patients with too many steps or instructions. Clarity drives compliance.
Here is an example of a concise, effective way to frame your care plan:
“Mrs. Smith, I have concerns about what I’m seeing on the surface of your eyes. Your eyelids show signs of bacteria and inflammation, which can lead to chronic dry eye if left untreated.
Our first step is to wash your eyelids every day. I recommend this foaming eyelid cleanser. Keep it by your toothbrush and clean your lids every time you brush your teeth.
Please scan this QR code so we can track your progress. My staff will help you set this up before you go. We’ll schedule a follow-up visit in two months to check your improvement.”
This clear, structured approach increases understanding, builds trust, and supports long-term dry eye management.
Results That Last
Using these strategies, I have seen dramatic improvements in dry eye patient compliance and overall treatment outcomes.
By combining empathy, simplicity, and clear direction, you can help patients feel more confident about managing their eye health and make it easier for them to stay consistent with their care.
If you would like to learn more or schedule individualized training for your team, reach out to us at info@getpeeq.com. We'd love to help.